Shipping policy

Lucbeauté – Shipping Policy

Last updated: August 18, 2025

Order Processing

Orders are processed within 1–3 business days after payment is received.
Orders placed after 2:00 PM EST or on weekends/holidays will be processed the following business day.
During high-volume periods (such as product launches, promotions, or holidays), processing times may be longer.

Shipping Rates & Delivery

We currently ship within Canada only.
Shipping fees are automatically calculated at checkout based on Shopify’s preferred carrier rates.
Orders are shipped via Canada Post or an equivalent carrier.
Please note: We do not offer shipping to the United States or international destinations at this time.

Tracking & Delivery

All shipments include a tracking number, provided by email once your order has shipped.
Signature may be required upon delivery for higher-value orders.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delayed, lost, or returned due to incomplete or incorrect addresses.

In-Store Pickup (Optional)

If you are located near our studio, you may select “Local Pickup” at checkout.

Please allow 1 business day for processing.
You will receive a notification when your order is ready.
Orders must be picked up within 14 days. Contact us if you require an extension.

Delays & Exceptions

We are not responsible for delays caused by carriers, customs, weather conditions, or other events outside our control.
Please note that during peak shopping seasons, shipping times may be longer.

Damaged, Lost, or Missing Packages

If your order arrives damaged, please contact us at atelier.lucbeaute@outlook.com within 48 hours of delivery with photos of the packaging and items.
If your package is lost in transit, we will assist in filing a claim with the carrier. Please note replacement or refund decisions depend on the outcome of the carrier’s investigation.

Returns & Exchanges

For details on returns, please review our [Return Policy].